From Good to Great: Scaling Customer Success

From Good to Great: Scaling Customer Success Through Customer Education

Your Customer Success Team is juggling a lot of responsibilities including product onboarding, customer education, professional services, customer retention, and upsells. These broad and mission-critical areas of ownership make it essential to have a thoughtful approach to scaling this team as your business grows. Whether you are looking to stand up a customer education program or need to revamp an existing one, learn how CircleCi built theirs from the ground up. If you are starting with a new program (or re-strategizing an existing program), learn the strategies for creating a step-by-step plan for launch and how to take your Customer Success function from good to great. 

Speaker(s)

Jon Dearborn
Training Operations Manager, CircleCi

Aaron Becker
Technical Training and Content Manager, CircleCI