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Before You Begin
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Customer Education Business Impact Template Overview
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Try it: Exporting Data from Group Analytics
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Additional Resources
- Wrap Up
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How'd We Do?
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Summary
Customer Education Business Impact Template Overview
Learn how to use the Business Impact Templates to show the value of your training program on your business.
Visualize the impact of customer education on customer satisfaction and retention
This course provides an overview of Skilljar's Customer Education Business Impact Template.
We'll cover:
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- The purpose of the Customer Education Business Impact Template
- How to get started
- How to import your data
- Adjusting your parameters of a trained customer
- How to view the charts/graphs
- How to utilize the charts internally to show the value of your training program
The Customer Education Business Impact Template allows you to plug in customer education and business data to visualize your program’s impact on business-level metrics. Customize the definition of a "trained customer" to demonstrate how trained customers compare to untrained customers on key metrics like:
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- Gross Revenue Retention (GRR)
- Net Revenue Retention (NRR)
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
Estimated Duration: 20 minutes